Stay Away from Tucson Management

[revena]

Since Tucson Management, Inc., took over the management of Bellevue Towers shortly after Jameson and I moved in there, we've had nothing but trouble with them. I got stuck in the elevator for hours in October, just before my wedding, and the most I got in response was a patronizing phone conversation (days later) wherein I was called "honey" and told that it wasn't that no one was responding to the emergency alarm button, it was that it's not connected to anything.

After that, they left a threatening note on our door while we were on our honeymoon claiming that we hadn't paid our rent (we had. Mysteriously, the check disappeared). Threatening notes are their communication method of choice. Both of our phone numbers are in their files, but they never call.

The next time they failed to call was super-fun, because what they did instead was send a registered letter despite being fully aware that we could not receive it because a) the tenant call buttons do not (and have never, so far as I can tell) work and b) they had closed the office in the ground floor of our building months earlier, so there was no one there to sign for anything. The registered letter was about us supposedly not paying our rent again. Again, we had, but the check "mysteriously" went missing. We went to court because Tucson Management insisted that we should pay their lawyer fees despite the fact that it wasn't our error, where my father was screamed at by Kathy (I believe her full name is Kathleen Lile) in the hall outside the courtroom loudly enough that we could all hear her. In the end we didn't have to pay their fees: yay justice. An extra-fun part of that was that Kathy claimed to have no knowledge of any problems with their elevators when my father was trying to head off her random tangents about how Jameson and I are horrible, unreliable, scheming and cheating tenants (bullshit, by the way, in case anyone is wondering!).

We've been careful to get receipts for our rent checks, which we've had to drop off in person at great inconvenience, since then. Yes, we didn't have to pay their lawyer's fees, but we did have to take half a day off to go to court, and neither of us wanted to deal with that again.

The most recent fun is that we're trying to move out. And they have a problem with this. So instead of, like, calling us, they've been calling our friends who live in the same building. Way to go, Tucson Management! Y'all are awesome, friendly, and total paragons of professionalism!

Jameson went into their office today to try to deal with that as well as some other outstanding issues we've had with them, and Kathy refused to speak with him because she had a phone call to make, saying she'd slip the papers he requested under our door (again with the professionalism!). He waited around in the apartment for a while, then attempted to get Kathy to sign a piece of paper saying that he'd asked for certain documents and hadn't yet received them. And she went apeshit. She screamed, refused to sign anything, refused to accept the original letter for her files (though she did take a copy), and accused Jameson of harassment. Because, you know, he tried to talk to her a second time instead of meekly waiting in the apartment for her to get around to putting something under the door.

I dunno how this is all gonna work out in the end, but I am so glad to be getting out of that place. Tucson Management is unprofessional, exploitative, dishonest and horrific to try to do business with. I can't believe they've been around since 1995, as their website claims.

Comments

[bbcaddict.livejournal.com]

having had to deal with issues stemming from a cray ex-roomate and crazy ex-landlord situation since the end of 2005 - I COMPLETELY sympathize.
it's just awful when your living situation stresses you out.
I'm sorry these people are such unprofessional a-holes. You'd think that going to COURT would make them shape up but apparently their stupidity knows no bounds.

[yi-sen.livejournal.com]

File a complaint with the Arizona BBB.

[littlebutfierce]

Ugh, that sounds so awful! I'm glad you're getting out of there, & hopefully w/a minimum of further asshattery from them, although that doesn't sound too likely. :/

[cavalaxis]

And people wonder why I'm relieved when I say my landlord lives six hours away.

~HUGS~

[cartoonlad.livejournal.com]

Sounds like they're a little bit of douche and a whole lot of baggery.

[seanymike.livejournal.com]

Sorry for the trouble, but it seems to be SOP for most management companies I have come across here in Tucson. Even the one where i work sniffs rat turds. great visual huh? the A/C has been leaking in the Apartment our Office is in and has been doing so for three weeks. they made meager attempts to fix it and our upper management (who is at another site) doesn't want us to make trouble. So our staff of 8 work in a mold and mildew environment 24/7 (the office never closes) and we are all sick now. I am SO thankful that tomorrow is my last day there.

[smurasaki.livejournal.com]

Review them on apartmentratings.com. That site seems to be pretty good, and you might spare some poor potential renter the nightmare. And, hell, yeah, make a complaint with the BBB.

I hope moving out is enough to get rid of them for good. They sound nutty enough to invent something else you owe them or who knows what.

[aaybara.livejournal.com]

Calling your friends?! Seriously? That's beyond ridiculous! Of course, I guess we should just expect it from them at this point.

I'm sorry you have to deal with that...

[oliemoon.livejournal.com]

her random tangents about how Jameson and I are horrible, unreliable, scheming and cheating tenants (bullshit, by the way, in case anyone is wondering!)

I am trying to imagine how anyone could think of you two as any of those nasty adjectives and it's making my brains break. But then, I haven't actually met Jameson, so maybe he is actually all of those things. Which would mean that you've been deceiving me all along about the kind of person he is...which would make you all of those despicable things too!

It's a good thing that you clarified that it you're not. Otherwise I wouldn't really know!

But then, a schemer would lie about being a schemer, so maybe your reassurance is a really a lie, and...*breaks brains*

[betacandy.livejournal.com]

That's really bad. And sadly, not that surprising to me. I've only wound up in court once (mushrooms were growing in the carpet because they refused to fix a leak and a mold problem ensued), but I think most of the prop mgmt companies I've rented from over the years have been scum.

I have had a couple of ethical landlords from whom I rented directly - just no luck dealing with the middle men. It's like, what is this? A side business for drug czars?