Stay Away from Tucson Management
Aug. 15th, 2008 03:03 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
revenaSince Tucson Management, Inc., took over the management of Bellevue Towers shortly after Jameson and I moved in there, we've had nothing but trouble with them. I got stuck in the elevator for hours in October, just before my wedding, and the most I got in response was a patronizing phone conversation (days later) wherein I was called "honey" and told that it wasn't that no one was responding to the emergency alarm button, it was that it's not connected to anything.
After that, they left a threatening note on our door while we were on our honeymoon claiming that we hadn't paid our rent (we had. Mysteriously, the check disappeared). Threatening notes are their communication method of choice. Both of our phone numbers are in their files, but they never call.
The next time they failed to call was super-fun, because what they did instead was send a registered letter despite being fully aware that we could not receive it because a) the tenant call buttons do not (and have never, so far as I can tell) work and b) they had closed the office in the ground floor of our building months earlier, so there was no one there to sign for anything. The registered letter was about us supposedly not paying our rent again. Again, we had, but the check "mysteriously" went missing. We went to court because Tucson Management insisted that we should pay their lawyer fees despite the fact that it wasn't our error, where my father was screamed at by Kathy (I believe her full name is Kathleen Lile) in the hall outside the courtroom loudly enough that we could all hear her. In the end we didn't have to pay their fees: yay justice. An extra-fun part of that was that Kathy claimed to have no knowledge of any problems with their elevators when my father was trying to head off her random tangents about how Jameson and I are horrible, unreliable, scheming and cheating tenants (bullshit, by the way, in case anyone is wondering!).
We've been careful to get receipts for our rent checks, which we've had to drop off in person at great inconvenience, since then. Yes, we didn't have to pay their lawyer's fees, but we did have to take half a day off to go to court, and neither of us wanted to deal with that again.
The most recent fun is that we're trying to move out. And they have a problem with this. So instead of, like, calling us, they've been calling our friends who live in the same building. Way to go, Tucson Management! Y'all are awesome, friendly, and total paragons of professionalism!
Jameson went into their office today to try to deal with that as well as some other outstanding issues we've had with them, and Kathy refused to speak with him because she had a phone call to make, saying she'd slip the papers he requested under our door (again with the professionalism!). He waited around in the apartment for a while, then attempted to get Kathy to sign a piece of paper saying that he'd asked for certain documents and hadn't yet received them. And she went apeshit. She screamed, refused to sign anything, refused to accept the original letter for her files (though she did take a copy), and accused Jameson of harassment. Because, you know, he tried to talk to her a second time instead of meekly waiting in the apartment for her to get around to putting something under the door.
I dunno how this is all gonna work out in the end, but I am so glad to be getting out of that place. Tucson Management is unprofessional, exploitative, dishonest and horrific to try to do business with. I can't believe they've been around since 1995, as their website claims.
After that, they left a threatening note on our door while we were on our honeymoon claiming that we hadn't paid our rent (we had. Mysteriously, the check disappeared). Threatening notes are their communication method of choice. Both of our phone numbers are in their files, but they never call.
The next time they failed to call was super-fun, because what they did instead was send a registered letter despite being fully aware that we could not receive it because a) the tenant call buttons do not (and have never, so far as I can tell) work and b) they had closed the office in the ground floor of our building months earlier, so there was no one there to sign for anything. The registered letter was about us supposedly not paying our rent again. Again, we had, but the check "mysteriously" went missing. We went to court because Tucson Management insisted that we should pay their lawyer fees despite the fact that it wasn't our error, where my father was screamed at by Kathy (I believe her full name is Kathleen Lile) in the hall outside the courtroom loudly enough that we could all hear her. In the end we didn't have to pay their fees: yay justice. An extra-fun part of that was that Kathy claimed to have no knowledge of any problems with their elevators when my father was trying to head off her random tangents about how Jameson and I are horrible, unreliable, scheming and cheating tenants (bullshit, by the way, in case anyone is wondering!).
We've been careful to get receipts for our rent checks, which we've had to drop off in person at great inconvenience, since then. Yes, we didn't have to pay their lawyer's fees, but we did have to take half a day off to go to court, and neither of us wanted to deal with that again.
The most recent fun is that we're trying to move out. And they have a problem with this. So instead of, like, calling us, they've been calling our friends who live in the same building. Way to go, Tucson Management! Y'all are awesome, friendly, and total paragons of professionalism!
Jameson went into their office today to try to deal with that as well as some other outstanding issues we've had with them, and Kathy refused to speak with him because she had a phone call to make, saying she'd slip the papers he requested under our door (again with the professionalism!). He waited around in the apartment for a while, then attempted to get Kathy to sign a piece of paper saying that he'd asked for certain documents and hadn't yet received them. And she went apeshit. She screamed, refused to sign anything, refused to accept the original letter for her files (though she did take a copy), and accused Jameson of harassment. Because, you know, he tried to talk to her a second time instead of meekly waiting in the apartment for her to get around to putting something under the door.
I dunno how this is all gonna work out in the end, but I am so glad to be getting out of that place. Tucson Management is unprofessional, exploitative, dishonest and horrific to try to do business with. I can't believe they've been around since 1995, as their website claims.
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(no subject)
Date: 2008-08-18 02:19 am (UTC)I have had a couple of ethical landlords from whom I rented directly - just no luck dealing with the middle men. It's like, what is this? A side business for drug czars?